What is VoIP?
VoIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.
Some people use VoIP in addition to their traditional phone service, since VoIP service providers usually offer lower rates than traditional phone companies, but sometimes doesn't offer 911 service, phone directory listings, 411 service, or other common phone services. While many VoIP providers offer these services, consistent industry-wide means of offering these are still developing.
Why use VoIP?
In general phone service via VoIP costs less than equivalent service from traditional sources. This is largely a function of traditional phone services either being monopolies or government entities. There are also some cost savings due to using a single network to carry voice and data. This is especially true when users have existing under-utilized network capacity that they can use for VoIP without any additional costs.
VoIP makes easy some things that are difficult to impossible with traditional phone networks.
- Incoming phone calls are automatically routed to your VoIP phone where ever you plug it into the network. Take your VoIP phone with you on a trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
- Call center agents using VoIP phones can easily work from anywhere with a good Internet connection.