Voice over Internet Protocol (VoIP) is a modern alternative to traditional phone lines which uses the Internet to enable voice communication. Initially, it can seem overwhelming for businesses looking to update their systems, especially trying to navigate the various VoIP providers on the market, so utilizing resources such as an Infographics Directory to get more information can help them make a decision. In today’s day and age, more and more businesses are switching to VoIP and other efficiency tools, proving to bring a lot more benefits than outdated systems, including:
No business owner wants to go through the stress of having to completely revamp all of their technology. VoIP systems can be integrated with existing systems, including customer relationship management (CRM) software, to streamline their communication by bringing everything together to improve efficiency. This way, the use of both CRM and call software can be run simultaneously to enhance employee efficiency and customer service. Where security and data privacy is a concerns, businesses can rest assured that the FCC requires interconnected VoIP providers to comply with the Communications Assistance for Law Enforcement Act of 1994 (CALEA).
Lower call costs
VoIP uses the internet to transmit voice data, which is significantly cheaper than traditional phone lines. With this in mind, businesses can save significant ongoing running costs. Especially for international organizations that require overseas calls, the cost is much lower than traditional phone systems that charge premium rates for international calls.
Less risk of downtime
With no need for hardware maintenance, businesses do not need to worry about the cost of ongoing repairs. Since VoIP uses the internet to transmit voice data, there is no need for hardware maintenance, which results in cost savings for businesses. With traditional phone systems, there is a higher risk of problems since the business is reliant on phone lines and hardware, potentially being very costly to repair.
Since VoIP only requires the internet to make phone calls, businesses can wave goodbye to the days of installing phone lines for every single desk, especially tricky where multiple premises were involved. This process was not only costly, but incredibly time-consuming, and any updates required a high level of involvement. By adapting to modern technology, the switch can be made easily and free up a lot of space in the workplace.
Cut out travel
Nowadays, there is a lot of money to be saved when it comes to travel costs. VoIP can be used to hold virtual meetings, allowing employees from across the country, or even the world, to have their meetings from their location. Without having to travel to one central place, not only is a business saving a vast amount of money, but the amount of time saved means productivity can also be boosted.
For businesses who decide to make the switch to VoIP systems, the upfront cost is minimal in comparison to traditional systems. All that is required is an internet connection and a computer, smartphone, or tablet to install the VoIP, all of which tend to already exist within the business. This process is incredibly simple to adopt and can see the end of tricky cable installations and pricey hardware.
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